Privacy Policy
Last updated: July 10, 2026
This policy explains what Chatterly Calls collects, why, and what happens to your call audio. The short version: we don't store your calls. Audio and captions exist only for the duration of the call.
What we collect
| Data | Why | Kept |
|---|---|---|
| Email address & hashed password | Your account and sign-in | Until you delete your account |
| Numbers you dial, call time & duration | Metering your plan minutes; abuse prevention | Until you delete your account |
| Call audio and live captions | Operating the call itself | Not stored. Processed in real time, discarded when the call ends |
| Payment details | Subscriptions | Held by Stripe, never by us — we see only your subscription status |
Who processes your data during a call
To make a call work, data passes in real time through service providers acting on our behalf:
- Twilio carries the phone call (like a phone company).
- Deepgram converts the other party's speech to text and your text to speech, in real time.
- Anthropic receives recent caption text to generate reply suggestions.
- Stripe handles payments.
We do not sell your data or use it for advertising, and we do not use your calls to train AI models.
Recording & consent
The Service does not record calls. Live transcription may be considered interception in some jurisdictions; the automatic greeting at the start of each call discloses that an assistant is in use. You are responsible for complying with the call-consent laws that apply where you and the other party are located.
Your rights
You can request a copy of your data, correct it, or delete your account and its data entirely by contacting us. If you are in the EU/UK, you have the rights provided by the GDPR (access, rectification, erasure, portability, objection); our legal basis for processing is performance of our contract with you.
Security
Connections are encrypted in transit (HTTPS/WSS). Passwords are stored only as bcrypt hashes. Account data lives in a database on our hosting provider's encrypted disks.
Changes
We'll announce material changes to this policy by email or in the app at least 14 days before they take effect.